Support
We've got your rolls.
Answers to common questions, and how to reach us when something doesn't look right.
What should I include when I ask for help?
Your FiLog version, iPhone model and iOS version, what you were doing, and whether it also happens offline. For sync issues, add the status shown in Settings › iCloud Sync and whether Photos access is limited or full.
Please remove private notes, locations and account details from screenshots. Never send passwords.
My photos are missing or show as empty frames
FiLog links to your originals in Apple Photos instead of copying them. Check that the original still exists and that FiLog can access it.
Open Settings › Sync Photos to check and repair photo links, or relink a single frame from the viewer. On another iPhone, iCloud Photos needs to be on so FiLog can find the same originals.
Sync or restore seems stuck
Make sure you're signed in to iCloud, have iCloud storage available and are online. Then reopen FiLog and check the status in Settings. Roll information that synced earlier comes back with the same Apple Account.
FiLog syncs your roll information, not original photo files, older in-app photo copies or custom cover images.
Please don't delete FiLog, clear its storage or delete its iCloud data to troubleshoot — that can remove data that only exists on your iPhone. Contact us first.
How do I move FiLog to a new iPhone?
Keep iCloud Sync on in FiLog and iCloud Photos on in iOS. Sign in to the same Apple Account on your new iPhone, install FiLog and allow full Photos access when asked. Your rolls download automatically, and FiLog links your photos again whenever it can find the originals.
Privacy and deleting data
Deleting a frame in FiLog never deletes the original in Apple Photos. Deletions sync to your other devices. Turning iCloud Sync off stops syncing but keeps data already in iCloud.
Read the full Privacy Policy.